To gain funding to improve the service experience, CX pros must support the KPIs of the customer service department. Improving customer satisfaction is not enough.
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Oreo Dunked in the Dark. Marketing Has Been Chasing That Moment Ever Since
Discover the secrets behind Oreo's iconic "Dunk in the Dark" tweet and why it succeeded where many have failed in real-time marketing. This article delves into the importance of preparation,...
You Have First-Party Data. Now What?
Marketers must evolve from simply collecting first-party data to effectively utilizing it for meaningful customer relationships. This article explores how accurate, verified data can drive...
Community 101: What Brands Get Wrong About Building Belonging
In a world where loneliness is on the rise, Alyx van der Vorm explores the true essence of community in her article. She argues that brands must move beyond generic strategies to foster genuine...
The AI-Native Premium Has To Be Earned
In this insightful article, Matt Arnould critiques the buzz around "AI-native" software, highlighting the danger of overstating AI capabilities without genuine operational backing. He argues that...
How A New Business Can Earn Attention Without A Big Marketing Budget
New businesses often struggle to gain visibility without a hefty marketing budget. However, building awareness is achievable through strategic, low-cost methods. This article from Forbes shares...
Four Forces Making Audience Intelligence Essential To Modern Marketing
Explore the transformative concept of audience intelligence in Paula Chiocchi's insightful article. She emphasizes the significance of accurately recognizing and connecting with prospects across...
The New Standard For Enterprise SaaS Security Is Customer Control
In today's digital landscape, enterprise security and data governance have evolved dramatically, as highlighted by Bora Unlu, CEO of Teamflect. His article discusses the shift from basic security...
Content Marketing World Denver 2026
Discover the ultimate resource for CMOs and customer experience innovators at CMSWire's Marketing & Customer Experience Leadership channel. Delve into actionable insights, research, and expert...
Why The AI Era Demands A More Unified Marketing Strategy
Explore how AI is reshaping marketing by highlighting the need for alignment among specialized teams. Sergio Alvarez emphasizes that while expertise in SEO, PR, and content is crucial, collective...
How Pharma Marketing Can Evolve Beyond Audience Targeting
Kamya Elawadhi's article reveals a critical evolution in pharma marketing: moving beyond static audience profiles to dynamic, context-driven messaging. As healthcare decisions unfold in real-time,...
From $10K to a Projected $1M+: Shelf Love Is Building a Different Kind of Field Marketing Company for Emerging CPG Brands
Discover the inspiring journey of Shelf Love, a women-owned company that transformed from a solo brand ambassador in Nashville to a thriving network of over 80 ambassadors across the U.S.,...
Modern Selling: Four Ways Sales Compensation Has Changed, and How to Catch Up
This article highlights the need for personalized sales quotas and updated compensation plans in security integration firms. It reveals how mismatched quotas can lead to inequitable pay among...
How AI Agents Are Rewriting The Rules Of Brand Discovery
In the evolving landscape of digital marketing, brands must adapt to three engagement modes: direct browsing, the LLM web with AI assistance, and the agentic web where AI operates autonomously....
Why Starbucks Baristas Are Beating Influencers on Trust
Discover how Starbucks is transforming their marketing strategy by turning employees into paid creators through TikTok's Custom Creator Networks. This innovative approach, which compensates...
When Is The Right Time To Build A Customer Success Team In A Growing SaaS Startup?
In this insightful article, Abhishek Yadav challenges the common misconception that customer success can be delayed until a SaaS company achieves growth. He reveals that investing in customer...
The simple way to make your marketing claims 42.9% more believable
Discover why specific numbers resonate more than rounded ones in this intriguing article. It explores studies showing that precise figures, like Mount Everest’s 29,002 feet, foster trust and...
How Overlapping Marketplace Promotions Are Raising the Stakes for E-Commerce Operations
Dive into the competitive world of summer sales as Amazon, Walmart, and Target overlap their promotions, creating a frenzy for e-commerce brands in 2026. This article explores the importance of...
Where Services And SaaS Are Going In The AI Era: People, Trust And Regulation
Agustín Guerra, CEO of Vangwe, delves into why hiring a software partner remains crucial despite AI's rapid coding capabilities. He argues that while speed is now common, industry knowledge,...
Narrative-Led Growth: The Triumph Of Human-Driven Storytelling In An AI World
Discover how narrative is transforming the corporate landscape in this insightful article by Rekha Thomas. With noteworthy shifts in the roles of chief communications officers and the rise of AI,...
Co-Creation Strategy: Why Listening Beats Predicting Alone
Discover how co-creation is revolutionizing brand-consumer relationships in Brieane Olson's insightful article. Learn why traditional focus groups fall short and how genuine collaboration...