Customer Loyalty in the Experience Economy — the CMO's Perspective

May 12, 2025 CMSWire


Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a SaaS-driven market.

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Why Compelling, Newsworthy And Relevant Stories Are Key To Getting Earned Media Coverage
Why Compelling, Newsworthy And Relevant Stories Are Key To Getting Earned Media Coverage

Good stories are compelling, newsworthy and relevant. Compellingness consists of having hooks that draw aud...

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The best marketing campaigns of the year (thus far), what to learn from them, and why they worked so darn well [new data]
The best marketing campaigns of the year (thus far), what to learn from them, and why they worked so darn well [new data]

Cookie-scented body wash flew off the shelves. Shaken espressos made a comeback (as long as they’re associa...