The 2 AI Mistakes Costing Retailers Customer Trust

May 26, 2026 mytotalretail.com/


In the fast-paced world of retail, continuous demand and the rise of e-commerce have retailers turning to artificial intelligence for support. However, many struggle with its implementation, often automating the wrong tasks and neglecting to provide essential human support when needed. This article explores the balance between AI and human interaction, highlighting successful strategies used by brands like Pacsun and DSW to enhance customer experience. Discover the key to effective AI adoption in retail!

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