In a thought-provoking keynote at the Solve 25 conference, eGain CEO Ashu Roy emphasizes that leveraging trusted knowledge is crucial for successful AI integration in businesses. Highlighting the popularity and potential ROI challenges of AI, he discusses innovative solutions like AI Agent 2 and eGain Composer that enhance customer experiences. He also addresses the urgent need to capture worker knowledge, especially as Baby Boomers retire, showcasing AI's role in preserving institutional memory. Don’t miss insights that could transform your approach to AI!
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