The Loyalty Penalty: How To Avoid It And Keep Your Best Customers

December 5, 2025 Forbes Magazine


Stephanie Copeland Weber, CEO of SheerID, highlights the loyalty penalty that long-term customers face when brands prioritize new customers with better deals. In an era where consumers are seeking fair recognition for their loyalty, she advocates for empathetic loyalty programs that reward commitment without penalties. By implementing transparent, personalized offers and exploring partnerships, brands can foster genuine loyalty, ensuring sustainable growth. Discover how redefining loyalty benefits both customers and businesses.

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