Why Customer Loyalty Is Dead (And What Killed It)

September 12, 2025 Forbes Magazine


In a world where customer loyalty is fleeting and easily disrupted, B.D. Dalton II's article dissects the new landscape of consumer behavior. He argues that traditional loyalty programs are ineffective, replaced by a need for “memorable inevitability.” Discover how businesses can thrive by creating unique experiences, fostering community, and making their offerings indispensable. This eye-opening read will challenge your understanding of customer relationships and inspire new strategies for success.

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